Support

Questions about Datum, or something that doesn't work as described? Send us a message below. We reply within two business days, Monday to Friday.

Before you write

• Check the frequently asked questions and search this documentation.
• Tell us your store's address, what you expected, what happened instead, and the steps that lead to it. Screenshots help.
• Let us know if the theme's code has been changed, or if an app is involved.

Contact form

If the form doesn't load, open it on its own page. The form is run by Tally. We use what you send only to answer your request.

Support policy

What support covers

• Questions about Datum's features, sections and settings.
• Fixing bugs in the theme's own code, in the latest version.

What it doesn't cover

• Changes to the theme's code, custom features or design work.
• Setting up or troubleshooting third-party apps and their code.
• Store setup beyond the theme, such as products, payments, shipping or domains. Shopify Support helps with those.

Custom code

We don't provide tutorials for changing the theme's code, and we can't support a theme whose code has been changed. If you do edit it, duplicate the theme first (Online Store › Themes › … › Duplicate) so you can always go back. For custom work, hire a Shopify Partner.

Access to your store

To look into a problem we may send a collaborator request through Shopify. We'll never ask for your password.